Hooked on you devin fox All I

Hooked on you devin fox

All I could get out of the unit was an error message; connection hooked on you devin fox could not be verified. After messing around for 30 minutes I called Sony and worked my way through Tier 1 and on to Tier 2 technical support. The conversation ended 1 hour and 15 minutes later without the issue resolved. I was told it looks like our server might be down so just try again tomorrow. Now that s customer service. I attempted to connect it about 8 hours later and it worked. With my Bravia Internet account now in full effect I added my Netflix account. One thing I must give kudos to Sony on is the interface they are using for Netflix. Instead of giant sized pictures of DVD covers they are using thumbnails for the shows in your queue. Much nicer to navigate. I want to interrupt my review to give you some background information on my Internet connection. I have Verizon FiOS which is about as good as it gets in the United States at this point. I pay extra for a 20Mbps symmetrical connection. For the uninitiated, that means 20Mbps downstream and upstream. I have used my Samsung BD-P2500 and my Playstation 3 to stream HD video from Netflix for quite a while now. Both work flawlessly over my connection. On to the test I started playing a movie in my Netflix queue which was in HD. The video looked great then 2 minutes into it the movie just stopped for about 30 seconds and resumed. Apparently the buffer is inadequate on this unit. I fired up the same movie on the Playstation 3, and it worked fine. I then went to the Samsung BD-P2500 which I moved to a different location and opened hooked on you devin fox same movie; also perfect. I gave this unit 1 star because when you purchase a product you expect all of the features, especially one this important, to work. This Blu-ray player simply does not work. Sony appears to be on a downward slide in the electronics industry and unfortunately it continues with the BDP-N4 It begs the question, Is Sony even trying anymore? I have a support ticket open with Sony and will attempt to get this resolved through them. If they can t work it out next week then I will unfortunately have to return this unit to Amazon and try an LG BD3 If Sony is able to provide a solution, I will happily update this review and change the rating. Update: Sony has released another new firmware version which claimed to help with Internet streaming. At first it did not but over the past several days my Netflix streaming has been flawless. I will continue to test over the next several days and if everything goes smoothly I will probably keep this unit and increase the rating. Update 2: Netflix has work perfectly since the previous update. I have decided to keep this item. I have upgraded it to 4 stars leaving off one star for the initial problems. Very pleased with the machine, especially with the network connection and ability to upgrade the firmware and add new services. Worked so well, I bought a new 1 tuner and large screen Sony TV to go with it and love the HDMI interconnection control function. I probably just got a lemon, and Amazon says they will give me a refund because my unit was defective, so two points: 1 I am impressed with Amazon customer service so far and will be even happier once the refund process is completed; and 2 because my unit was defective, and because Sony made no bones about the fact that it was defective, the reader should take this review with a grain of salt because, for all I know, a non-defective unit would function perfectly. However, having said this, my opinion is that the video performance of the Blue Ray player was beautiful, but the unit acted like a temperamental computer always crashing. Therefore, I sent it back Amazon will pay for the shipping. For Netflix viewing, I frequently got error messages that said something like please wait, loading and then the machine would freeze and the all controls were useless until the unit was unplugged and plugged back in. This also happened in normal Blue Ray viewing mode.